ELASTICATED WAIST CASUAL PANT OFF WHITE

Actual product color may vary slightly from the image.

Charcoal strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website.

• A product/item purchased from our online shop can EXCHANGED any other Charcoal retail outlets.
• Limited Edition Shirt, can only be EXCHANGED from Online.
• The customer will be responsible for both side shipment cost for exchange only.
• Make sure the product you are returning/exchanging is intact with all tags.
• All products/items purchased online can be exchanged within 10 days with the conditions mentioned below.
• The product /item received has a manufacturing defect or an incorrect style or size, at the time of delivery.
• The product or item does not match with original specification.

Please Read the Following Procedure or Refund/ Exchange to avoid any Confusion!

• Prior to shipping the return to Charcoal, you will need to notify us within 3 days by calling us at +92 345 - 4663833 or by writing us at onlinesales@charcoal.com.pk.
• After approval of your request, the company will refund your amount through your bank. You will be credited for product (s)/ item(s) cost.
• Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the refund.
• Articles purchased on “SALE" are not exchangeable/refundable.
• Perfumes are not Exchangeable and Returnable,

NOTE: Free delivery is only applicable for one time only. If you miss your order delivery. Upon redelivery, charges of delivery will be charged. Exchange is applicable one time only

The order can be cancelled by customer any time before the order is processed. Once the order is shipped return and exchange policy will be applied. Charcoal has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order.

Thank you for shopping with Charcoal. This Shipping Policy explains how we process, dispatch, and deliver your orders, including estimated delivery times, order verification requirements, and important shipping conditions.

Order Processing

All orders placed through our website are subject to stock availability, order verification, and payment confirmation.

Order verification does not constitute final order confirmation. Charcoal aims to process and dispatch confirmed orders as quickly as possible.

Orders awaiting payment confirmation or verification cannot be held indefinitely. We reserve the right to cancel orders that remain unconfirmed.

Shipping Methods & Delivery Times

Standard delivery typically takes 4–5 working days after order confirmation.

Delivery timelines may vary depending on your location, courier service availability, and other operational factors.

Our logistics partners may require an additional working day to complete delivery.

Please note that estimated delivery times are not guaranteed and may be affected by unforeseen circumstances, courier delays, or stock availability.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination and available shipping options.

Order Tracking

Where tracking services are available, customers may receive shipment updates or tracking information through email or whatsapp once their orders have been dispatched.

Tracking updates are subject to the systems and availability of our logistics partners.

Shipping Destinations

Charcoal delivers orders to locations within Pakistan, subject to courier service availability.

Delivery availability and estimated timelines may vary depending on your location.

Address Accuracy

Customers are responsible for providing complete and accurate delivery addresses and valid contact numbers when placing an order.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

If you need to update your delivery details, please contact our customer support team as soon as possible.

Lost, Damaged, or Delayed Packages

If your order is delayed, damaged, or has not arrived within the expected delivery period, please contact our customer support team for assistance.

We will review the issue and coordinate with the relevant logistics partner where necessary.

Charcoal shall not be responsible for delays or non-shipment resulting from stock unavailability or unforeseen circumstances beyond our reasonable control, subject to applicable law.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Changes or cancellations may be accommodated before an order has been dispatched, depending on its processing status.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Charcoal reserves the right to cancel orders that remain unconfirmed due to pending payment verification or other order verification requirements.

Eligible refunds for cancelled prepaid orders will be processed according to our Refund Policy.

Policy Updates

Charcoal reserves the right to update its Shipping, Return, and Exchange Policies from time to time.

Any revisions will be published on our website and will apply in accordance with applicable laws.

Questions?

For questions about shipping, delivery times, or your order status, contact our customer support team at onlinesales@charcoal.com.pk or visit our Contact Information page.